NW Natural Gas Portland, OR, USA
Oct 06, 2017Full time
Process Analyst 2 or 3 Non-Union Position Operations Technical Services; Portland, OR Regular; Full-Time Posting # September 1, 2017 NW Natural offers a Process Analyst 2 or 3 opportunity to interested applicants.The following is a summary of the position specifics. Purpose of Position: Responsible for leading analysis and reporting, implementation of best practices in process and technology, data collection and systems within Operations Technical Services Position Essential Functions: Designs, implements, and produces reports for various department functions out of company systems and databases (e.g., dashboards for department functions, reports to evaluate the effectiveness of training, compliance reports, benchmarking reports). Analyzes data/reports/information and provides summary reports and recommendations. Serves as liaison between Operations Technical Services and IT. Works with IT to design and automate data collection and reporting. Administers Operator Qualifications processes including test scheduling, preparation, and proctoring for both internal and external customers Schedules proctor assistance with Operations Technical Services Staff and Field Supervision Maintains and updates Operator Qualification documents and assessments and records in SAP. Analyzes resource needs/use in Training and makes recommendations and reports to ensure resource allocation efficiency. May include using tools such as Microsoft Project. Evaluates, implements, and manages Learning Management System (LMS) as it relates to processes of Operations Technical Services and Operator Qualification electronic testing. Takes lead role in establishing and administering content management processes for department, including Training and Field Operations Manual content. Manages system for maintaining Field Operations Manual. Includes working with Field Operations Manual committee and updating and publishing content. Analyzes options and makes recommendations to department leadership regarding the design and/or redesign of department and company processes to align with evolving company information systems (e.g., SharePoint, SAP, etc.) and increase efficiency, ensuring department and company needs are met. Takes lead in use and maintenance of these systems as they relate to department processes. Participates in or leads projects for developing and implementing new/changed processes and technology. Identifies and proposes process improvements. Develops, troubleshoots and manages Operations Technical Services processes (e.g., Training, Quality Assurance, PRISM) in company information systems (e.g., SharePoint, SAP, etc.) to track process steps and data to ensure efficiency, standardization, and compliance with company and regulatory requirements. Documents processes, including writing training materials and conducting training for department on processes and systems. Provides technical assistance to team. Evaluates the effectiveness of implemented systems. Researches and analyzes issues associated with these systems to determine cause in order to resolve or provide information to IT as necessary. Leads or works on special projects and initiatives with department leadership, project teams, or others. Uses independent judgment and decision making in addressing individual and system issues. Ensures compliance with existing controls and Company policies, procedures, and federal and state laws. Communicates effectively and provides timely and efficient customer service. Supports Company's commitment to a culture of safe work practices. Position Qualifications: Bachelor's degree in applicable field and 3 years of progressive analytical and reporting experience or equivalent combination of education and experience.Additional years of experience required for Level 3 position. Strong analytical and diagnostic skills; ability to collect, interpret, and summarize data; including the ability to think logically and present recommendations based on relevant information; understanding impacts of recommendations and decisions made. Experience working with customers to identify needs and design and implement processes or systems to meet these needs. Proven analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from detailed information to a more general understanding, discern underlying true needs from presented user requests, and distinguish solution ideas from requirements. Excellent verbal communication and interpersonal skills including the proven ability to interact with employees across departments at all levels with tact, confidentiality, and diplomacy. Proven ability to understand and communicate technical information; skill to act as a technical resource for others. Demonstrated skills in providing excellent client/customer service and collaboration, including the ability to successfully negotiate and manage conflict or conflicting interests. Strong writing skills, including some experience or training in technical writing, as well as report writing and process documentation for a variety of user groups. Advanced skills using a PC, including word processing, spreadsheet, and database applications. Advanced experience in SharePoint, SAP, and/or other company software systems preferred. Experience using Microsoft Project preferred. Demonstrated ability to be self-managed and apply skills in problem solving and decision-making. Must be able to visualize, analyze, and take action on multiple system problems occurring simultaneously in a dynamic and ever changing environment. Skills and/or experience in process design and improvement. Proven ability to facilitate, coordinate, and manage projects; skill in organizing multiple tasks and managing time effectively to meet deadlines and balance priorities. Proven ability to function in a team environment to complete department goals and act independently to accomplish personal responsibilities. Salary Range:$65,250 - $79,950 - $94,600 (Level 2 - Grade 19) or $71,100-$87,100-$103,100 (Level 3 - Grade 20) depending on qualifications Application Process:To be considered for this position, submit a complete electronic application including a cover letter and a resume. Applications will be reviewed once application deadline has passed. Deadline:September 15, 2017 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.