Major Legal Services Cleveland, OH, USA
May 24, 2018Seasonal
We are currently looking for Summer Job Coaches who share a passion for youth development. This is a temporary Full time position beginning in June 2018 for a duration of 3 months. This person will work directly with our youth participants and their families beginning with their application review, work site placement, training and orientation prior to start date, mentoring and coaching the youth through work experience, and follow up items after the work experience is completed. We are looking for individuals who have experience in customer service, are incredibly data-efficient, and enjoy working with youth. As the primary contact for youth participants in the program, our Summer Job Coaches create lasting impressions on youth and young adults in the community as well as work site supervisors throughout Cuyahoga County. This position is vital to the operation of the Summer Youth Employment Program. As such, this person must be available for work for the entire duration of the program administration and have/maintain reliable transportation. Qualifications Education: Associate's degree from an accredited college or university required. Bachelor's degree preferred and/or in-process. Requirements: Must have experience working with youth or young adults as a mentor or coach. Must have experience in customer service and strong data entry skills. Must have experience with databases, spreadsheets, and word processing. Must have reliable transportation. An automobile is the preferred mode of transportation. Must be willing to travel to diverse neighborhoods in Cuyahoga County. Knowledge, Skills, and Abilities: Belief and commitment to the programs's mission, vision, and values. Proven ability to handle crisis situations with diplomacy and maintain emotional control under stress. Sensitivity to and ability to work with diverse populations. Strong verbal and written communication skills with excellent interpersonal skills. Proficient in Microsoft Office Suite programs and Outlook email. Highly detail-oriented, data-efficient, and organized. Ability to work independently, and with teams, with minimal supervision. Ability to juggle multiple tasks and initiatives at once. Enthusiastic, flexible, and adaptable. Possess a positive and solution-oriented attitude. Responsibilities Build and maintain working relationship with program youth and their families as well as work site supervisors. Review youth timesheets each week during the work experience for accuracy and completion. Must resolve any discrepancies timely and efficiently, and maintain accurate reports of the process. Service as the primary contact for youth participant and their family for questions regarding the program, work experience, and payroll-related questions. Maintain accurate and complete files for each youth participant and ensure integrity of the file is preserved. Maintain and update worksite contact information regularly and as needed. Assist youth participant with all aspects of program enrollment including completion of application paperwork, work permit process, health exams, and employment forms as needed. Conduct program orientation and workforce development training for all youth participants in the group. Visit worksites at least 3 times a week. Ensure youth participants are being properly supervised, labor laws are being followed, and program quality is upheld at the worksite. Resolve issues at worksites that may arise in such a way that both the youth participant and supervisor feel supported. Attend and participate in staff meetings as scheduled and required. Submit reports and paperwork in timely fashion and as directed by Team Leader and Program Manager. Other duties as assigned and required.